Contact: Melissa Ross, Marketing Operations Manager
Murdock, NE, June 6, 2013--Oxbow Animal Health has announced the hiring of Michelle Cavin as a Technical Support Specialist on the Customer Care team. Michelle will focus on the areas of rescue support, pet owner education, and customer inquiries pertaining to product quality.
Michelle comes to Oxbow with over twelve years of experience in the animal health industry. Prior to joining Oxbow, Michelle worked at the Nebraska Animal Medical Center, where she served as Client Care Representative from 2002 to 2013. In this position, Michelle performed a myriad of tasks, including front desk support, client education, surgery assistance, new staff training, computer support, administration, and digital and print media. When she’s away from the office, Michelle enjoys competing in competitive roller derby and working with local youth by coaching junior roller derby and high school cheerleading.
In expressing her enthusiasm for her new position, Michelle spoke specifically to the company’s high standards and growth trajectory. “Oxbow is a company driven by setting the standards high and meeting them,” said Michelle. “I’m a huge fan of idea building. To see an idea that has evolved into an internationally-recognized brand is inspiring and something that I’m excited to be a part of.”
“Our Customer Care team is a critical link between our customers and Oxbow,” said Melissa Ross, Marketing Operations Manager at Oxbow. “Michelle has extensive experience understanding and meeting the specific needs of pet owners and their beloved companions. We welcome her to the Oxbow family and look forward to her contributions moving forward.”
Oxbow Animal Health is a worldwide supplier of premium life-staged foods and supportive care products for small exotic animals. Used and recommended by top exotic animal veterinarians worldwide, Oxbow offers an extensive line of superior quality, high-fiber hay, pellet products, treats and supplements for rabbits, guinea pigs, chinchillas, hamsters and adult pet rats. Oxbow's mission is to provide superior-quality food and forage products for specialized animal markets. Oxbow accomplishes this through genuine concern for animals and their caregivers, educational awareness of nutritional needs, a high standard of product excellence, research and development of new products, and highly personalized service.